Return Policy – Fidorabd
Welcome to Fidorabd. We want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is damaged or defective
- You received the wrong item
- The product is unused and in original packaging
2. Non-Returnable Items
The following items cannot be returned:
- Used or damaged items (by customer)
- Items without original packaging
- Clearance / discounted items (if mentioned)
3. Return Process
To request a return:
- Contact us via email or phone within 7 days
- Provide your order number and product photos (if damaged)
- Our team will confirm the return approval
- Send the product to our return address (shared after approval)
4. Refund Policy
- After we receive and inspect the item, refund will be processed within 5–7 working days
- Refund will be sent via the original payment method (bKash/Nagad/Bank)
- Delivery charge is non-refundable (unless our mistake)
5. Exchange Policy
We only replace items if they are defective or wrong product delivered.